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- Document Helpdesk and Helpdesk Assistant roles in domain, and definition of
  ad hoc roles in a domain's course for use by helpdesk personnel.

\label{Domain_Configuration_Help_Settings}

Domain Support Settings include:

\begin{itemize} 
 
\item Option to enable or disable display of a link to LON-CAPA's bug reporting 
system.

If enabled (the default) the link -- \emph{http://bugs.loncapa.org/} -- is shown
only to to logged in users who have an authoring or course coordination
in the system, and the link is displayed in two places:

\begin{enumerate}

\item In the help menu at the top of the help screen accesed via the 
\underbar{Help} link at the top of a LON-CAPA page.

\item At the bottom of the web display for contextual help, as a
\underbar{Report a documentation bug} link.

\end{enumerate}

\item Custom Helpdesk Roles

Users assigned a Domain Helpdesk or Domain Helpdesk Assistant role 
in a domain may also be assigned rights to temporarily acquire custom 
ad hoc course roles.

Each ad hoc role is created by a Domain Coordinator via the Support 
Settings section.  An internal name (which will be permanent) is 
assigned to the role, but all other role settings can are modifiable.
These include the role name shown to users, the choice of which 
Domain Helpdesk users may acquire the role, and the privileges conferred
by the role.

On his/her own roles page a user assigned a Domain Helpdesk (or Domain
Helpdesk Assistant) role will see a 'Select Course/Community' link
beneath the Select button for the helpdesk role itself. The link launches
a pop-up window in which the course/community where the ad hoc role is
needed is searched for and selected.  Once a course has been selected, 
a modal window for role selection will be displayed if the user 
has rights to use more than one ad hoc role.

Course owners can override ad hoc role settings within their courses
via People $>$ Users $>$ Helpdesk Access, including defining which 
helpdesk personnel may use each ad hoc role, and overriding the 
selection of course-level privileges defined in the domain configuration.

\end{itemize}