#
# $Id: lonsupportreq.pm,v 1.61 2010/12/02 23:05:42 raeburn Exp $
#
# Copyright Michigan State University Board of Trustees
#
# This file is part of the LearningOnline Network with CAPA (LON-CAPA).
#
# LON-CAPA is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
#
# LON-CAPA is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with LON-CAPA; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
#
# /home/httpd/html/adm/gpl.txt
#
# http://www.lon-capa.org/
#
package Apache::lonsupportreq;
use strict;
use MIME::Types;
use MIME::Lite;
use CGI::Cookie();
use Apache::Constants qw(:common);
use Apache::loncommon();
use Apache::lonhtmlcommon;
use Apache::lonnet;
use Apache::lonlocal;
use Apache::lonacc();
use Apache::courseclassifier;
use LONCAPA qw(:DEFAULT :match);
sub handler {
my ($r) = @_;
&Apache::loncommon::content_type($r,'text/html');
$r->send_http_header;
if ($r->header_only) {
return OK;
}
if ($r->uri eq '/adm/helpdesk') {
&Apache::lonlocal::get_language_handle($r);
}
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
if ($r->uri eq '/adm/helpdesk') {
&Apache::lonacc::get_posted_cgi($r);
}
my $function = $env{'form.function'};
my $origurl = $env{'form.origurl'};
my $command = $env{'form.command'};
if ($command eq 'process') {
&print_request_receipt($r,$origurl,$function);
} else {
&print_request_form($r,$origurl,$function);
}
return OK;
}
sub print_request_form {
my ($r,$origurl,$function) = @_;
my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
$formname,$public);
$function = &Apache::loncommon::get_users_function() if (!$function);
$ccode = '';
$os = $env{'browser.os'};
$browser = $env{'browser.type'};
$bversion = $env{'browser.version'};
$uhost = $env{'request.host'};
if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
$public = 1;
} else {
$uname = $env{'user.name'};
$udom = $env{'user.domain'};
}
$uhome = $env{'user.home'};
$urole = $env{'request.role'};
$usec = $env{'request.course.sec'};
$cid = $env{'request.course.id'};
$formname = 'logproblem';
my $machine = &Apache::lonnet::absolute_url();
if ($origurl =~ m-^https?://-) {
$server = $origurl;
} else {
$server = $machine.$origurl;
}
my $showserver = $server;
$showserver =~ s/\?.*$//;
my %lt = &Apache::lonlocal::texthash (
email => 'The e-mail address you entered',
notv => 'is not a valid e-mail address',
rsub => 'You must include a subject',
rdes => 'You must include a description',
name => 'Name',
subm => 'Submit Request',
emad => 'Your e-mail address',
emac => 'Cc',
unme => 'username',
doma => 'domain',
entu => 'Enter the username you use to log-in to LON-CAPA',
chdo => 'Choose your LON-CAPA domain',
entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
urlp => 'URL of page',
phon => 'Phone',
crsd => 'Course Details',
enin => 'Enter institutional course code',
pick => 'Pick',
enct => 'Enter course title',
secn => 'Section Number',
sele => 'Select',
titl => 'Title',
lsec => 'LON-CAPA sec',
subj => 'Subject',
detd => 'Detailed Description',
opfi => 'Optional file upload',
uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
fini => 'Finish',
clfm => 'Clear Form',
);
my $scripttag = (<<"END");
function validate() {
if (validmail(document.logproblem.email) == false) {
alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
return;
}
if (document.logproblem.subject.value == '') {
alert("$lt{'rsub'}.");
return;
}
if (document.logproblem.description.value == '') {
alert("$lt{'rdes'}.");
return;
}
document.logproblem.submit();
}
END
$scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
if ($cid) {
$cdom = $env{'course.'.$cid.'.domain'};
$cnum = $env{'course.'.$cid.'.num'};
}
if ($cdom && $cnum) {
my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
$ctitle = $csettings{'description'};
$ccode = $csettings{'internal.coursecode'};
$sectionlist = $csettings{'internal.sectionnums'};
}
if ($env{'environment.permanentemail'}) {
$email = $env{'environment.permanentemail'};
} elsif ($env{'environment.critnotification'}) {
$email = $env{'environment.critnotification'};
} elsif ($env{'environment.notification'}) {
$email = $env{'environment.notification'};
}
if ($env{'environment.lastname'}) {
$lastname = $env{'environment.lastname'};
}
if ($env{'environment.firstname'}) {
$firstname = $env{'environment.firstname'};
}
my @sections = split(/,/,$sectionlist);
my %groupid;
foreach my $section (@sections) {
my ($sec,$grp) = split(/:/,$section);
$groupid{$sec} = $grp;
}
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
'useremail','useraccount']);
if ($env{'form.origurl'} eq '/adm/createaccount') {
if ($email eq '') {
if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
$email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
}
}
if ($uname eq '') {
if ($env{'form.useraccount'} =~ /^$match_username$/) {
$uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
}
}
}
my $codedom = &get_domain();
my $details_title;
if ($codedom) {
$details_title = '<br />('.$codedom.')';
}
my %coursecodes;
my %codes;
my @codetitles;
my %cat_titles;
my %cat_order;
my %idlist;
my %idnums;
my %idlist_titles;
my $caller = 'global';
my $totcodes = 0;
my $format_reply;
my $jscript = '';
my $loaditems = qq|
function initialize_codes() {
return;
}
|;
if ($cnum) {
$coursecodes{$cnum} = $ccode;
if ($ccode eq '') {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
} else {
$coursecodes{$cnum} = $ccode;
$caller = $cnum;
$totcodes ++;
}
} else {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
}
if ($totcodes > 0) {
if ($ccode eq '') {
$format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
if ($format_reply eq 'ok') {
my $numtypes = @codetitles;
&Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
my $longtitles_str = join('","',@{$longtitles});
my $allidlist = $idlist{$codetitles[0]};
$jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
$jscript .= $scripttext;
$jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
$loaditems = '';
}
}
}
my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
'</script>';
my %add_entries = (topmargin => "0",
marginheight => "0",
onLoad =>"initialize_codes()",);
$r->print(&Apache::loncommon::start_page('Support Request',$js,
{ 'function' => $function,
'add_entries' => \%add_entries,
'only_body' => 1,}));
if ($r->uri eq '/adm/helpdesk') {
&print_header($r,$origurl);
}
my @css = ('LC_evenrow_value','LC_oddrow_value');
my $num = 1;
my $i = $num%2;
$r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
my $output = &Apache::lonhtmlcommon::start_pick_box().
&Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
my $fullname = '';
if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
$fullname = "$firstname $lastname";
$output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
} else {
if (defined($firstname) && $firstname ne '') {
$fullname = $firstname;
} elsif (defined($lastname) && $lastname ne '') {
$fullname = " $lastname";
}
$output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
}
$output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
&Apache::lonhtmlcommon::row_closure()."\n";
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
'<input type="text" size="20" name="email" value="'.
&HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
$output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
'<input type="text" size="50" name="cc" value="" /><br />'."\n".
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
}
$output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
my $udom_input = '<input type="hidden" name="udom" value="'.
&HTML::Entities::encode($udom,'"<>&').'" />';
my $uname_input = '<input type="hidden" name="uname" value="'.
&HTML::Entities::encode($uname,'"<>&').'" />';
if (($env{'user.name'} =~ /^$match_username$/) &&
($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
$output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
} else {
my $udomform = '';
my $unameform = '';
if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
$output .= $lt{'entu'};
} elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
$output .= $lt{'chdo'};
} else {
$output .= $lt{'entr'};
}
$output .= '<br />';
if (!$public) {
if ($env{'user.domain'} =~ /^$match_domain$/) {
$udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
} elsif ($env{'user.name'} =~ /^$match_username$/) {
$unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
}
}
if ($udomform eq '') {
$udomform = '<i>'.$lt{'doma'}.'</i>: ';
$udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
}
if ($unameform eq '') {
$unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
}
$output .= $unameform.$udomform;
}
$output .= &Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
$showserver.'<input type="hidden" name="sourceurl" value="'.
&HTML::Entities::encode($server,'"<>&').'" />'.
&Apache::lonhtmlcommon::row_closure().
&Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
'<input type="text" size="15" name="phone" /><br />'.
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
if ($cnum) {
if ($coursecodes{$cnum}) {
foreach my $item (@codetitles) {
$output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
}
$output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
} else {
$output .= $lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />';
}
} else {
if ($totcodes > 0) {
my $numtitles = @codetitles;
if ($numtitles == 0) {
$output .= $lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />';
} else {
my @standardnames = &Apache::loncommon::get_standard_codeitems();
my $lasttitle = $numtitles;
if ($numtitles > 4) {
$lasttitle = 4;
}
$output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
'<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
' <option value="-1" />'.$lt{'sele'}."\n";
my @items = ();
my @longitems = ();
if ($idlist{$codetitles[0]} =~ /","/) {
@items = split(/","/,$idlist{$codetitles[0]});
} else {
$items[0] = $idlist{$codetitles[0]};
}
if (defined($idlist_titles{$codetitles[0]})) {
if ($idlist_titles{$codetitles[0]} =~ /","/) {
@longitems = split(/","/,$idlist_titles{$codetitles[0]});
} else {
$longitems[0] = $idlist_titles{$codetitles[0]};
}
for (my $i=0; $i<@longitems; $i++) {
if ($longitems[$i] eq '') {
$longitems[$i] = $items[$i];
}
}
} else {
@longitems = @items;
}
for (my $i=0; $i<@items; $i++) {
$output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
}
$output .= '</select></td>';
for (my $i=1; $i<$numtitles; $i++) {
$output .= '<td>'.$codetitles[$i].'<br />'."\n".
'<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
'<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
'</select>'."\n".
'</td>'."\n";
}
$output .= '</tr></table>';
if ($numtitles > 4) {
$output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
'<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
'<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
'</select>'."\n";
}
}
} else {
$output .= $lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />';
}
}
if ($ctitle) {
$output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.
'<input type="hidden" name="title" value="'.
&HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
} else {
$output .= '<br />'.$lt{'enct'}.':
<input type="text" name="title" size="25" value="" />'."\n";
}
$output .= &Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
if ($sectionlist) {
$output .= "<select name=\"section\"\n>".
" <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
foreach my $id (sort(keys(%groupid))) {
if ($id eq $groupid{$id} || $groupid{$id} eq '') {
$output .= " <option value=".
&HTML::Entities::encode($id,'"<>&').
" >$id</option>\n";
} else {
$output .= " <option value=".
&HTML::Entities::encode($id,'"<>&').
" >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
}
}
$output .= "</select>";
} else {
$output .= '<input type="text" name="section" size="10" />';
}
$output .= &Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
' <input type="text" size="40" name="subject" />'."\n".
&Apache::lonhtmlcommon::row_closure().
&Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
$output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
}
$output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
$output .= <<END;
<table border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<input type="hidden" name="command" value="process" />
<input type="button" value="$lt{'subm'}" onclick="validate()" />
</td>
<td> </td>
<td>
<input type="reset" value="$lt{'clfm'}" />
</td>
</tr>
</table>
END
$output .= &Apache::lonhtmlcommon::row_closure(1);
$output .= &Apache::lonhtmlcommon::end_pick_box();
$r->print(<<END);
$output
</form>
<br />
END
$r->print(&Apache::loncommon::end_page());
return;
}
sub print_request_receipt {
my ($r,$url,$function) = @_;
my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
my @cookievars = ('lonID');
my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
my $defdom = &get_domain();
my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
$defdom,$origmail);
my $from = $admin;
my $bcc;
my %domconfig =
&Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
if (ref($domconfig{'contacts'}) eq 'HASH') {
if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
if ($bccmail ne '') {
my @bccs = split(/,/,$bccmail);
my @ok_bccs;
foreach my $bcc (@bccs) {
$bcc =~ s/^\s+//g;
$bcc =~ s/\s+$//g;
if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
push(@ok_bccs,$bcc);
}
}
}
if (@ok_bccs > 0) {
$bcc = join(', ',@ok_bccs);
}
}
}
}
}
my $reporttime = &Apache::lonlocal::locallocaltime(time);
my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
my $coursecode = $env{'form.coursecode'};
if ($coursecode eq '') {
my $totcodes = 0;
my %coursecodes;
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
my $coursecode;
my @standardnames = &Apache::loncommon::get_standard_codeitems();
if ($totcodes > 0) {
$coursecode = &Apache::courseclassifier::instcode_from_selectors($defdom);
}
if ($coursecode eq '') {
foreach my $item (@standardnames) {
if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
$coursecode .= $env{'form.'.$item};
}
}
}
}
my %lt = &Apache::lonlocal::texthash (
username => 'Name',
email => 'E-mail',
cc => 'Cc',
user => 'Username/domain',
phone => 'Phone',
crsi => 'Course Information',
subject => 'Subject',
description => 'Description',
sourceurl => 'URL',
date => 'Date/Time',
secn => 'Section',
asup => 'A support request has been sent to',
warn => 'Warning: Problem with support e-mail address',
your => 'Your support request contained the following information',
sect => 'section',
info => 'Information supplied',
adin => 'Additional information recorded',
);
my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) {
my @ccs;
if ($env{'form.cc'} =~ /,/) {
@ccs = split(/,/,$env{'form.cc'});
} else {
$env{'form.cc'} =~ s/^\s+//;
$env{'form.cc'} =~ s/\s+$//;
@ccs = $env{'form.cc'};
}
foreach my $cc (@ccs) {
$cc =~ s/^\s+//g;
$cc =~ s/\s+$//g;
if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
push(@ok_ccs,$cc);
}
} elsif ($cc ne '') {
if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
push(@bad_ccs,$cc);
}
}
}
if (@ok_ccs > 0) {
$okcclist = join(', ',@ok_ccs);
}
if (@bad_ccs == 1) {
$badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
} elsif (@bad_ccs > 1) {
my $bad_cc_string = join(', ',@bad_ccs);
$badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
}
}
$env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
$env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
my $supportmsg = <<END;
$lt{'username'}: $env{'form.username'}
$lt{'email'}: $env{'form.email'}
$lt{'cc'}: $okcclist
$lt{'user'}: $env{'form.user'}
$lt{'phone'}: $env{'form.phone'}
$lt{'crsi'}: $env{'form.crsi'}
$lt{'subject'}: $env{'form.subject'}
$lt{'description'}: $env{'form.description'}
$lt{'sourceurl'}: $env{'form.sourceurl'}
$lt{'date'}: $reporttime
END
my $displaymsg;
foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
if ($env{'form.'.$item} ne '') {
if ($item eq 'description') {
my $descrip = $env{'form.description'};
$descrip = &cleanup_html($descrip);
$descrip =~ s|[\n\r\f]|<br />|g;
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $descrip<br />\n";
} elsif ($item eq 'sourceurl') {
my $showurl = $env{'form.sourceurl'};
$showurl =~ s/\?.*$//;
$showurl = &cleanup_html($showurl);
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $showurl<br />\n";
} elsif ($item eq 'cc') {
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $okcclist<br />\n";
} else {
my $showitem = $env{'form.'.$item};
$showitem = &cleanup_html($showitem);
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $showitem<br />\n";
}
}
}
$displaymsg .= '<span class="LC_helpform_receipt_cat">'.
$lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
my $start_page =
&Apache::loncommon::start_page('Support request recorded',undef,
{'function' => $function,
'add_entries' => {
topmargin => "0",
marginheight => "0",
},
'only_body' => 1,});
$r->print(<<"END");
$start_page
<form name="logproblem">
<input type="hidden" name="command" value="result" />
</form>
END
if ($r->uri eq '/adm/helpdesk') {
&print_header($r,$url,'process');
}
my $bad_email = 0;
if ($to =~ /,/) {
my @ok_email;
foreach my $email (split(/,/,$to)) {
if ($email =~ m/^[^\@]+\@[^\@]+$/) {
if (!grep(/^\Q$email\E$/,@ok_email)) {
push(@ok_email,$email);
}
}
}
if (@ok_email > 0) {
$to = join(',',@ok_email);
} elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
$to = $admin;
} else {
$bad_email = 1;
}
} elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
$to = $admin;
} else {
$bad_email = 1;
}
}
if ($bad_email) {
$r->print('
<h3>'.$lt{'warn'}.'</h3>'.
&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
$to = 'helpdesk@lon-capa.org';
} else {
$r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
}
if (defined($env{'form.email'})) {
$env{'form.email'} =~ s/^\s+//;
$env{'form.email'} =~ s/\s+$//;
if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
$from = $env{'form.email'};
}
}
if (defined($env{'form.cc'})) {
if ($badccmsg) {
$displaymsg .= $badccmsg;
}
}
my $subject = $env{'form.subject'};
$subject =~ s/(`)/'/g;
$subject =~ s/\$/\(\$\)/g;
$supportmsg =~ s/(`)/'/g;
$supportmsg =~ s/\$/\(\$\)/g;
$displaymsg =~ s/(`)/'/g;
$displaymsg =~ s/\$/\(\$\)/g;
my $fname;
my $attachmentpath = '';
my $attachmentsize = '';
if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
&& ($env{'user.domain'} ne 'public')) {
if ($env{'form.screenshot.filename'}) {
$attachmentsize = length($env{'form.screenshot'});
if ($attachmentsize > 131072) {
$displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
} else {
$attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
}
}
}
my %cookies;
my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
$cookies{'lonID'} = $1;
}
if ($attachmentpath =~ m-/([^/]+)$-) {
$fname = $1;
$displaymsg .= '<br />'
.&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
,'<span class="LC_filename">'.$fname.'<span>'
,$attachmentsize
,$env{'user.name'}.':'.$env{'user.domain'}
);
$supportmsg .= "\n";
foreach my $var (@cookievars) {
$supportmsg .= "$var: $cookies{$var}\n";
}
foreach my $var(@ENVvars) {
$supportmsg .= "$var: $ENV{$var}\n";
}
foreach my $var (@envvars) {
$supportmsg .= "$var: $env{$var}\n";
}
}
my $msg = MIME::Lite->new(
From => $from,
To => $to,
Subject => $subject,
Type =>'TEXT',
Data => $supportmsg,
);
if (@ok_ccs > 0) {
my $cc_string = join(', ',@ok_ccs);
$msg->add("Cc" => $cc_string);
}
if ($bcc ne '') {
$msg->add("Bcc" => $bcc);
}
$msg->add('Content-type','text/plain; charset=UTF-8');
if ($attachmentpath) {
my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
$msg->attach(Type => $type,
Path => $attachmentpath,
Filename => $fname
);
} else {
my $envdata = '';
foreach my $var (@cookievars) {
$envdata .= "$var: $cookies{$var}\n";
}
foreach my $var (@ENVvars) {
$envdata .= "$var: $ENV{$var}\n";
}
foreach my $var (@envvars) {
$envdata .= "$var: $env{$var}\n";
}
foreach my $var (@loncvars) {
$envdata .= "$var: $env{$var}\n";
}
$msg->attach(Type => 'TEXT',
Data => $envdata);
}
### Send it:
$msg->send('sendmail');
if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
unlink($attachmentpath);
}
$r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
$r->print('<div style="width:620px;">'.
&Apache::lonhtmlcommon::start_pick_box().
&Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
&Apache::lonhtmlcommon::row_closure().
&Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
my $envmsg;
foreach my $var (@cookievars) {
if ($cookies{$var} ne '') {
$envmsg.= '<span class="LC_helpform_receipt_cat">'.
$var.'</span>: '.$cookies{$var}.', ';
}
}
foreach my $var (@ENVvars) {
if ($ENV{$var} ne '') {
$envmsg .= '<span class="LC_helpform_receipt_cat">'.
$var.'</span>: '.$ENV{$var}.', ';
}
}
foreach my $var (@envvars) {
if ($env{$var} ne '') {
$envmsg .= '<span class="LC_helpform_receipt_cat">'.
$var.'</span>: '.$env{$var}.', ';
}
}
$envmsg =~ s/, $//;
$r->print($envmsg."\n".
&Apache::lonhtmlcommon::row_closure(1)."\n".
&Apache::lonhtmlcommon::end_pick_box().
"</div>\n".
&Apache::loncommon::end_page());
}
sub print_header {
my ($r,$origurl,$command) = @_;
my $location=&Apache::loncommon::lonhttpdurl("/adm");
my ($component_url);
my $helpdesk_link = '<a href="javascript:validate()">';
if ($command eq 'process') {
$helpdesk_link = '<a href="/adm/helpdesk">';
}
my %lt = &Apache::lonlocal::texthash (
login => 'Log-in help',
ask => 'Ask helpdesk',
getst => 'Getting started guide',
back => 'Back to last location',
headline => 'help/support',
);
my ($getstartlink,$reviewtext);
if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
$getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
$reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
} else {
$reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
}
if ($origurl eq '') {
$origurl = 'javascript:history.go(-1)';
}
$r->print(<<END);
<table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
<td>
<fieldset>
<legend>
<img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />
LON-CAPA $lt{'headline'}
</legend>
<table id="LC_helpmenu_links">
<tr>
<td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td>
<td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
<td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td>
</tr>
</table>
</fieldset>
</td>
<td width='5'> </td>
</tr>
<tr height='5'>
<td colspan='3' height='5'> </td>
</tr>
END
if ($command ne 'process') {
$r->print('
<tr>
<td colspan="3">'.$reviewtext.' '
.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'<br />'
.'<font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '
.&mt('Contact your instructor instead.')
.'</font><br /><br />
</td>
</tr>');
}
$r->print('
</table>');
return;
}
sub get_domain {
my $codedom;
if (exists($env{'form.codedom'})) {
$codedom = $env{'form.codedom'};
} elsif ($env{'request.course.id'}) {
$codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
} elsif ($env{'request.role.domain'}) {
$codedom = $env{'request.role.domain'};
} else {
$codedom = &Apache::lonnet::default_login_domain();
}
return $codedom;
}
sub cleanup_html {
my ($incoming) = @_;
my $outgoing;
if ($incoming ne '') {
$outgoing = $incoming;
$outgoing =~ s/\#/#/g;
$outgoing =~ s/\&/&/g;
$outgoing =~ s/</</g;
$outgoing =~ s/>/>/g;
$outgoing =~ s/\(/(/g;
$outgoing =~ s/\)/)/g;
$outgoing =~ s/"/"/g;
$outgoing =~ s/'/'/g;
$outgoing =~ s/\$/$/g;
}
return $outgoing;
}
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